Kerry Bodine is coming to Australia & New Zealand.

Customer experience pioneer.

Co-author of Outside In.

AI ambassador.  

And in your neighborhood this October!

The countdown is on: 

Customer & 

Employee

Experience

Design for 

Artificial 

Intelligence

Leadership 

in the 

Age of AI

KEYNOTES

Spark a meaningful conversation that inspires your customers and colleagues to drive change.

How to Design for AI

Research has proven that traditional human-centered design methods often result in AI concepts that are high-risk, impractical, and/or outside of today’s AI capabilities. That’s right: If you follow the process we’ve been using to design customer and employee experiences for the past several decades, your AI project is likely to fail. In this keynote, I'll share a powerful new combination of research-driven methodologies for de-risking your AI-driven experience initiatives. We'll flip your experience design process on its head and pave a path to AI success.

Business Value of CX

Exceptional customer experiences have the power to transform organizations — and even entire industries. And the companies that win have two things in common: 1) A strong understanding of the chain reaction connecting customer experiences to positive business outcomes. 2) A foundation of business practices and behaviors that enable customer-centric decision-making. I'm happy to tailor this keynote with the specific topics that will help you take your customer (or employee!) experience to the next level.

TRAINING

Up level your CX, EX, and AI skill sets with private and open-enrollment training.

Designing for AI in CX and EX

There are lots of mind blowing things about AI right now. For me, the biggest isn’t about what AI can do — it’s that traditional human-centered design methods just don’t work when designing for AI.

The good news is that there’s a new, research-backed combination of  methodologies for de-risking your AI-driven customer and employee experience initiatives.

Browse the syllabus for my upcoming virtual 8-week master class — then book an in-person training for you and your team in Australia or New Zealand.

Journey mapping

This training takes your through a five-step process for creating customer and employee journey maps that will engender empathy, drive action, and support your business objectives — from increasing sales and retention to reducing cost and friction.

But this journey mapping training isn’t *just* about creating maps. 

You'll learn how to use the journey framework to supercharge your experience improvement and innovation efforts — and shift how your organization operates every day.

Human-centered design

AI requires a new and different approach to experience design. (And I've got a class for that!)

But traditional design methodologies — a.k.a. human-centered design and design thinking — will remain central to how organizations envision and define effective customer and employee experiences.

That's because human-centered design is more than a methodology. It's a mindset that helps organizations balance their own objectives with the needs and desires of the people they serve.

Or, register your interest for an open-enrollment workshop below.

OPEN-ENROLLMENT WORKSHOPS:

REGISTER YOUR INTEREST

LEADERSHIP IN THE AGE OF AI

Gain appreciation for the importance of your AI decision-making — and practical tools for adaptive leadership. 

The emergence of AI is creating change that requires a different approach to leadership — one that embodies a sense of critical optimism towards technology, embraces long-term thinking, and addresses the ethics/societal consequences of business decisions. 

This intimate and active leadership retreat is designed to help leaders develop these new skills in an immersive, hands-on, and co-creative way.  We do this by creating specific environments that enable attendees to develop meaningful connections and conversations — and find answers for themselves and/or from one another. 

We won't be serving up best practices on a silver platter. This is a leadership retreat, after all — and leadership is developed by opening up to new ideas, engaging in deep conversations, taking time to reflect, and putting new skills into practice. That's why this retreat is different. We curate the time and space in which you can develop the ability to identify and refine your own path for leading in this pivotal time. 

A few highlights of the retreat will include:

After the event, participants will gain access to our active global AI leaders network. This network enables continued peer learning and support, along with privileged access to one-on-one coaching and an emerging set of tools and frameworks.

Session formats:

You can join peers from other organizations in our 2-day open enrollment retreat. Or, host a session ranging from 2 hours to 2 days for the leaders in your organization.

VIP EVENTS

Create space for conversations that aren't happening elsewhere.

Picture an in-person dinner or virtual happy hour filled with lively conversation about a topic that's core to your business. Now picture yours truly serving as the emcee for a lively discussion, while sharing my subject matter expertise, ideas, and latest research — deepening the conversation in ways that matter most to you. It's a rare opportunity for you to meet with your high-value guests — like top clients, sales leads, and board members— in an intimate, informal setting that really gets them talking.

May I suggest the topic of AI? Demonstrate your company's thought leadership by hosting an event to discuss the most pressing issues of our time:

CUSTOM ADVISORY & CONSULTING

Set your own agenda for an impactful conversation around CX, EX, or AI.

Do you have a specific event, question, or strategic initiative that you'd like me to support or advise on? 

We can co-create a block of time — from one hour to multiple days — to advance your AI, customer experience, and/or employee experience initiatives.